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By the
Account Activation Date of
each month, Global Office Assistant shall either:
(1) debit the client's credit
card (when such information has been provided by the
client); or
(2) deliver, by e-mail or
regular mail, an invoice in accordance with the applicable
Service Fees for services rendered for the current month.
When an invoice is delivered to the client, payment shall be
remitted to Global Office Assistant, LLC by no later than
the specified payment due date. Global Office Assistant, LLC
shall be entitled to immediately terminate this agreement
for client's failure to make timely payments. You will be
provided with an invoice on a monthly basis. All credit
cards are billed automatically on a monthly basis. It is the
client's responsibility to ensure that they have sufficient
credit to cover this transaction. In the event that there is
insufficient credit, we will send an e-mail notification, at
which point we will need to be provided with another credit
card account number within 24 hours. If we do not receive a
response within 24 hours, the account, and all accounts
under that account plan, will be suspended.
Service Fees
Certain services carry a setup fee charged by Global Office
Assistant to client, which must be paid by client in order
to have use of said services. If client terminates this
agreement, client shall be responsible for any and all
outstanding fees owed to Global Office Assistant and agrees
to pay any and all fees incurred by client. Because the
services are provided on a monthly basis, the client will be
responsible for service fees incurred each month, regardless
of when client provides notice of termination. Thus, for
example, if the client provides notice of termination on the
15th day of a particular month, the client will be
responsible for service fees for the entire month, and such
fees will not be pro-rated or refunded.
Return Checks
GOA charges a $35.00 fee for
returned checks whether by checks or credit cards.
Customers that issue a returned check will be required to
submit future payments with a certified check or money
order.
Credit Card Charge backs
A $25.00 chargeback fee will be assessed for each credit
card chargeback received by Global Office Assistant, LLC.
Money back guarantee & refund policy
We offer a 7 day Money back guarantee.
Refunds: If client has retained the services for one year
and has pre-paid Global Office Assistant, LLC for such
services, refunds will be issued for any unused full month
of the services, upon client's request. Therefore, if
client's account is cancelled at any point during the
one-year term, client will be entitled to a refund for the
months remaining, after notice given by the 25th day of the
preceding month.
Please allow 4-6
weeks for refunds of check or money order payments, any
request for cancellation must be received via email, faxes
or regular mail, you will be contacted by email or regular
mail for confirmation upon the cancellation of your account.
Please note cancellations over the telephone are not
accepted.
Late Fees:
All past due account over 7 days are subjected to a late fee
of $10. Accounts over 14 days will be automatically
suspended and deactivated.
Account
Deactivations
Any account deactivated due to non-payment will require a
reactivation fee of $25.00 prior to reactivation.
Accounts that are thirty (30)
days past due will be automatically suspended and are
reported for collections.
Collections
All past due and unpaid balances
are subject to collection and
may
be reported to a collection agency for billing and reporting
to all national credit reporting agencies.
In the event of
collection, you will be liable for costs of collection
including attorney's fees, court costs, and collection
agency fees.
Cancellation Refunds
You may cancel at
anytime. As a policy, we DO NOT refund partial monthly fees
to accounts. We give refunds for unused full months of web
hosting and other services, if you prepaid for them. We
require 30 days notice for a cancellation. There
are no refunds offered or promised after 30 days.
Domain name registration and
related add-on domain services are NON-REFUNDABLE.
Backup Your Information and Retrieve Your Email First: Be
sure you have backups of all your account information before
you issue your cancellation request. We are not responsible
for any of your account information after you notify us to
cancel your account. This information includes but is not
limited to your Web site and any email left on your account.
Pertain to Business
Forms
We at Global
Office Assistant, LLC are not legal attorneys, so
please consult a lawyer or other experts knowledgeable in
the laws of certain forms on this website.
Refusal of Service
We reserve the right to refuse, cancel or suspend service,
at our sole discretion.
Limitation of Liability
Global Office Assistant, LLC shall not be responsible for
any claimed damages, including incidental and consequential
damages, which may arise from Global Office Assistant '
servers going off-line or being unavailable for any reason
whatsoever. Furthermore, Global Office Assistant, LLC shall
not be responsible for any claimed damages, including
incidental or consequential damages, resulting from the
corruption or deletion of any web site from one of Global
Office Assistant ' servers. All damages shall be limited to
the immediate termination of service.
Violations
Violations of these Acceptable Use Policies should be
referred to info@globalofficeassistant.com. All complaints
will be investigated promptly. Failure to follow any term or
condition will be grounds for immediate account
deactivation.
Disclaimer
Global Office Assistant, LLC cannot be held liable for
system down time, crashes or data loss. We cannot be held
liable for any predicated estimate of profits which a client
would have gained if their site was functioning. Certain
services provided by Global Office Assistant are resold.
Thus, certain equipment, routing, software and programming
used by Global Office Assistant are not directly owned or
written by Global Office Assistant, LLC. Moreover, Global
Office Assistant holds no responsibility for the use of our
clients' accounts. Failure to comply with any terms or
conditions will result in the automatic deactivation of the
account in question. We reserve the right to remove any
account, without advance notice for any reason without
restitution, as Global Office Assistant, LLC sees fit.
Account Activation
By activating your account with Global Office Assistant,
LLC, you agree to the above policies and disclaimer. Upon
requesting activation of an account, you are required to
accept these policies, guidelines and disclaimer, and a copy
of your acceptance is forwarded along with your activation
request to be maintained with your account information.
NOTICE:
If you sign up for an account and fail to comply with these
terms, no refunds will be given. We will, however, advise
you by e-mail or phone prior to taking any action to provide
you with an opportunity to correct the problem.
Server Uptime
Guarantee
Although Global Office Assistant, LLC has an excellent
record for reliability, we do not offer an uptime guarantee.
However, our network and servers are monitored continuously,
and are rarely down except for scheduled maintenance and
hardware and software upgrades.
Global Office Assistant, LLC
reserves the right to amend any or all of the above
policies, guidelines and disclaimer without notification. We
also retain the right to increase any pricing and make
changes to our account plans without notification.
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